FAQs

 

Can I use the furniture outdoors?

Yes. Pomp allows all of its furniture to be used indoors or outdoors, but as with everything else at an event, you must keep the weather in mind and be prepared. You are responsible for making sure that the furniture is protected if it rains or is exposed to other inclement weather.

 

What if my event gets cancelled - can I get my money back?

A 50% non-refundable deposit is required to reserve your furnishings. Any additional payments are refundable as long as you let us know more than two weeks before the event. Once you are within the two week period, payment is due in full and nonrefundable.

 

Can I make changes to my order?

We understand that plans change, so we will do our best to accommodate your adjustments. Some restrictions may apply.

 

How many do you have of each item?

We keep a large inventory of items in stock, but quantities vary by piece. If you give us advanced notice, we should be able to accommodate you for larger orders. There are some items that have a set quantity which cannot be expanded. We will advise you of this when you submit your Quote List.

 

Do you have a showroom where I can see your inventory in person?

Not at this time, but all of our inventory is showcased on our website!

 

Do you accept credit cards?

Yes - Visa, Mastercard and Discover

 

I’m planning for a cause - can you donate your furnishings?

There are so many wonderful causes and fundraisers in Wilmington, we cannot fully donate or we would never have any furniture in stock! However, we really appreciate what you do for our community and want your fundraiser to be spectacular. To be able to help everyone out, we offer a 15% discount to all non-profits / fundraisers, as long as you provide us with your 501(c)(3) or marketing materials showing where proceeds for the event are going.

 

I love what you have, but I’m looking for something specific… can you help?

All of our inventory items are showcased on our website, however we do offer special order options if you have something specific in mind. As long as we have plenty of notice, we will do our best to locate the perfect piece to bring your vision to life. Special order fees apply. Also, special orders are due 100% up front and are not refundable.

 

What happens if something spills on the furniture?

If for some reason, the furniture has been soiled, stained or damaged to an extent beyond what the standard cleaning can get out, additional cleaning or damage fees may be charged.

 

What if something gets damaged, broken or stained?

Damage fees vary depending on the severity of the damage. Fees range from an additional cleaning fee up to the retail cost to replace the piece. You will be notified of the damage and your credit card on file will be charged for incidentals.

 

Can I pick up my rental items?

Yes - you may pick up items but they must be picked up and brought back within the rental timeline or an additional day(s) may be charged.

 

When do I pay for my order?

A 50% non-refundable deposit is required with a contract to reserve your items. The remainder is due at least two weeks prior to your event.

  

Search our store