Free Standard Delivery on all orders of $500 or more!

FAQs

 

Can I use the furniture outdoors?

Yes. Pomp allows all of its furniture to be used indoors or outdoors, but as with everything else at an event, you must keep the weather in mind and be prepared. You are responsible for making sure that the furniture is protected if it rains or is exposed to other inclement weather.

 

What if my event gets cancelled - can I get my money back?

A 50% non-refundable deposit is required to reserve your furnishings. Any additional payments are refundable as long as you let us know more than two weeks before the event. Once you are within the two week period, payment is due in full and nonrefundable.

 

Can I make changes to my order?

We understand that plans change, so we will do our best to accommodate your adjustments. Some restrictions may apply.

 

How many do you have of each item?

We keep a large inventory of items in stock, but quantities vary by piece. If you give us advanced notice, we should be able to accommodate you for larger orders. There are some items that have a set quantity which cannot be expanded. We will advise you of this when you submit your Quote List.

 

Do you have a showroom where I can see your inventory in person?

We sure do! We would love to meet you in person too! Our showroom is located at 259 South Kerr Avenue in Wilmington (between Market and Randall). We are open by appointment only, so please call us to schedule yours at 910-251-7711.

 

Do you accept credit cards?

Yes - Visa, Mastercard and Discover

 

Do you offer any discounts?

We offer a few different ways you can save!!
Early Bird Special : Save 5% when you complete your reservation at least 6 months before your event date !
Free Standard Delivery : On all orders of $500 or more!
Preferred Planner Discount : If you’re working with an event planner, let us know and you may be eligible for an extra discount.

 

I’m planning for a cause - can you donate your furnishings?

There are so many wonderful causes and fundraisers in Wilmington, we cannot fully donate or we would never have any furniture in stock! However, we really appreciate what you do for our community and want your fundraiser to be spectacular. To be able to help everyone out, we offer a 15% discount to all non-profits / fundraisers, as long as you provide us with your 501(c)(3) or marketing materials showing where proceeds for the event are going.

 

I love what you have, but I’m looking for something specific… can you help?

All of our inventory items are showcased on our website, however we do offer special order options if you have something specific in mind. As long as we have plenty of notice, we will do our best to locate the perfect piece to bring your vision to life. Special order fees apply. Also, special orders are due 100% up front and are not refundable.

 

What happens if something spills on the furniture?

All of our furniture is coated with a commercial grade fabric protectant. We also include a standard cleaning with all of our rentals. If for some reason, the furniture has been soiled, stained or damaged to an extent beyond what the standard cleaning can get out, additional cleaning or damage fees may be charged.

 

What if something gets damaged, broken or stained?

Damage fees vary depending on the severity of the damage. Fees range from an additional cleaning fee up to the retail cost to replace the piece. You will be notified of the damage and your credit card on file will be charged for incidentals.

 

Can I pick up my rental items?

You my pick up accents and decor items if you aren’t ordering furniture. Due to liability, all furniture must be delivered and picked up by Pomp.

 

When do I pay for my order?

A 50% non-refundable deposit is required with a contract to reserve your items. The remainder is due at least two weeks prior to your event.

 

What are your hours of delivery?

Normal delivery hours are 10 am to 5 pm Monday through Thursday and 9 am - 5 pm Friday through Sunday. Deliveries outside of normal hours will require an additional fee.

 

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